FAQ's

All deposit payments will be made in local Czech currency. For comparison purposes, costs are accuratley calculated and displayed in Euros using mid-market rates, updated daily. Alternate currencies ($USD, £GBP) are also listed for comparison purposes.

The remaining balance can be paid on arrival. Payment is typically made in cash ($USD, £GBP €Euro, Czech crowns) except where other options are described in the apartment description. 

For deposit payments to secure your reservation, we accept major credit cards (Visa or MasterCards)

This will depend on the apartment booked. Details provided for each apartment. Prague Central Apartments reserves the right to charge a reasonable fee should the apartment be left excessively dirty.* Mid-stay cleanings are optional for longer stays.

*As described in terms and conditions

Immediately contact Prague Central Apartments or call your apartment manager (greeter). Mobile numbers are supplied during check-in. We will make arrangements to let you in as quickly as possible. This service is subject to a minimum 50 Euros charge,(please see terms and conditions for more information) If you are locked out without telephone numbers, go to an internet café and get our contact numbers from www.praguecentralapartments.com. 

Do not under any circumstances disturb the neighbors or try to ‘break in’ to the apartment. In cases where an emergency locksmith is needed, (including occasions where you render the lock useless by leaving a key inside), you will be charged for their services. Please note: Never leave your keys in the lock, inside the apartment.

In the event of cancellation, you must notify PCA immediately. Notice will be effective upon time/date of receipt by PCA. Renter agrees that warranted cancellation fees are to be paid by renter via credit card or alternative source supplied by renter. The cancellation charges described in the additional booking conditions for the apartment you rented may supersede the ones stated below.

a) More than 4 weeks from arrival--deposit and admin fee only
b) Less than 4 weeks--deposit + 25% of balance due
c) Less than 1 week--deposit + 50% of balance due
d) No-Show (no contact/notice given)—deposit + full balance due
To cover cancellation losses, we recommend you source and purchase comprehensive travel Insurance.

In many instances your deposit can be transferred to a future similiar booking in same apartment.

In the case of disrubtion of flights for such incidents like volcanic ash, deposits will be refunded.